All orders must be notified by e-mail at firstname.lastname@example.org or if you prefer to call or send a text message to n. 346.529.4957 indicating the product code that you have chosen the site www.maxbe.eu and the required amount. After receiving the order, we will contact you to check the status of the shipment of the order.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via the carrier of your choice.
Shipping costs include the cost of packaging and postage, vary according to total weight of the shipment. We advise you to group your items in one order. We can not group two distinct orders placed on different days, and it will be applied to each of the shipping costs. Your package will be dispatched at your own risk, but nostrre Boxes are amply sized and your items are always well protected.
The packages containing the goods ordered by the customer, are packed directly by staff of www.maxbe.eu in cardboard boxes sealed with adhesive tape, or padded envelopes of bubble wrap, finally entrusted to the carrier for delivery. We encourage our patrons if the package for visible damage and / or tampering not accept delivery, returning everything to the courier who will return the package. Within the next 24 hours, the customer must inform us of what happened in writing an e-mail to email@example.com.
1. Notified the anomaly to our customer service, by sending an e-mail message firstname.lastname@example.org or by sending an SMS to the number 346.529.4957, remember to include the reference to the order, the product code and to explain the damage and / or defect.
2. Wait for the mail response that authorizes the return, then Repack the product again using the original box and taking care that the contents are sufficiently protected.
3. Apply to box our and your problem will need to send us the address and everything.
Upon receipt of the package containing the defective Customer Service will perform the audits as specified by the customer and will launch a procedure for the immediate replacement of the product without any extra cost to the customer. In the case of a single piece or in any case out of stock items, will be offered the return of the sum paid by the customer. To this end we will make contact with the customer in order to arrange the return of the money. We are committed to resolve all disputes within 30 days from the time of reporting.
In the purchases online and in all other contracts concluded at a distance there is a right of withdrawal for the consumer. The consumer may cancel the order within ten days after delivery of goods. Within ten days, the consumer can withdraw from the contract without payment of penalties. The withdrawal must be communicated to the supplier via e-mail.
Exception to our general policy of returning the goods:
The following items can not be returned, there is no refund or exchange for:
• personalized items, each item that has been engraved, embossed, beaded, embroidered or customized in any way.
• Any CD, DVD, VHS or a computer, a software product that has been opened.
• Gift Certificates.
• Articles by special orders.
• Items for Sale or offer.
• Socks, T-shirts, clothing typically with labels removed.
• Any item not in its original packaging or labels removed
The shipping / refund on goods remain relying on the right of withdrawal shall be borne by the customer. The amount paid by the customer will be refunded net of these charges.