What to do at the time of delivery:

The packages containing the goods ordered by the customer, are packed directly by staff of in cardboard boxes sealed with adhesive tape, or padded envelopes of bubble wrap, finally entrusted to the carrier for delivery. We encourage our patrons if the package for visible damage and / or tampering not accept delivery, returning everything to the courier who will return the package. During the next 24 hours, the customer must inform us of what happened in writing an e-mail to

 What if the product is damaged or defects:

1. Notified your decision to our customer service, by sending an e-mail message to or by sending an SMS to the number 346.529.4957, remember to include the reference to the order, the product code and explain why of your dissatisfaction.

This will help us to improve our service. If the decision is attributed to defects in the product, the customer will have the obligation to send the notification within 24 hours of receipt of the product.

2. Wait for the mail response that authorizes the return, then Repack the product again using the original box and taking care that the contents are sufficiently protected.

3. Apply to box our and your problem will need to send us the address and everything.

 What happens after you have returned the goods to the carrier:

Upon receipt of the package containing the defective Customer Service will perform the audits as specified by the customer and will launch a procedure for the immediate replacement of the product without any extra cost to the customer. In the case of a single piece or in any case out of stock items, will be offered the return of the sum paid by the customer. To this end we will make contact with the customer in order to arrange the return of the money. We are committed to resolve all disputes within 30 days from the time of reporting.